Welcome LegalDisclaimer About Us Contact Us LetsWalkOnFire
Welcome
LegalDisclaimer
About Us
Contact Us
LetsWalkOnFire
Glass Walking
News and Events
Class Timetable
Tie a Belt
Kids Page
Dojo Rules
Giff Gaff
Grading Info
Grading Kata
Student/Parents
Club Policies
ChildProtection
Equal Oppor
Health&Safety
Complaints
Hall of Fame
Dictionary
Medals Photos
Medals Results
FireWalk Photos
Shopping cart
NeeHi Ninjas
   




Complaints Procedure


FIREPUNCH UK


The aim of the complaints procedure is to ensure each complaint is properly investigated and, wherever possible, resolved to the complainant's satisfaction.

Steps to ensure that complaints are handled effectively

Step 1

If you are unhappy with the service the club/events trainer is providing, informally discussing your dissatisfaction with an instructor/helper from your regular dojo/place of event.

Through discussion your complaint may be able to be resolved.

Step 2

If you are not happy with step 1 please send your complaint by email to

the Management Committee, the email address being


complaints@firepunch.uk

You will receive a response in 10 working days

Step 3

If you are unsatisfied with step 2 then please forward your complaint to

the Chief Instructor

FirePunch UK

email chiefinstructor@firepunch.uk

You will receive a response in 10 working days



Site Map